The DiamondClean Guarantee
DiamondClean wants the work to match the scope you approved and the standard we promised. If something about the agreed cleaning is not up to par, tell us. We will review the concern and make the cleaning work right.
What the guarantee means
The job is not complete until you are happy with the agreed cleaning. That starts before the appointment with a written quote that identifies the service, surfaces, rooms, windows, or exterior areas included.
If the finished work misses that agreed scope or does not meet DiamondClean's standard, contact us. We will look at the affected area, confirm what was included, and fix the cleaning work that needs attention.
Clear limits keep the promise useful
The DiamondClean Guarantee applies to the cleaning listed in your approved quote. It does not add repairs, restoration, replacement, stain removal, or areas that were not part of the job. Permanent staining, normal wear, damaged materials, and pre-existing conditions may remain after a proper cleaning.
This page does not create a refund promise or add unquoted services. It explains how DiamondClean stands behind the cleaning work we agreed to perform.
How to raise a concern
Contact DiamondClean as soon as you notice an issue. Share the service address, the date of the appointment, and the area that needs another look. A photo can help us understand the concern before we respond.
Call 515-494-7136 or use the contact page.
Window cleaning after rain
Qualifying exterior window-cleaning work also has a separate 7-Day Rain Guarantee. That promise covers exterior-glass touchups when rain affects the cleaned glass during the seven-day guarantee period.
Questions before scheduling?
Review the service and package options, then ask us to put the exact scope in writing. Explore cleaning packages or request a quote.